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TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GEM Charters’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term GEM Charters or ‘us’ or ‘we’ refers to the owner of the website whose registered office is located in Panama City, Panama. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms and conditions of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address, location, time of entry, and various other analytic tools solely used to monitor website use and traffic.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on this website, which is not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website are subject to the laws of Panama.

BOOKING AND CANCELLATION POLICY

In order to reserve a boat, the client must proceed with the payment of a 50% deposit of the full amount. This ensures the requested date and boat and allows us as a company to cover several expenses prior to the departure as are the crew and fuel. In order to proceed with departure, the client must proceed with the payment of the remaining balance of 50% with a minimum of 24 hours prior to the date.

Booking online on our site:

We use a third-party website to facilitate your online booking experience. This may incur additional fees (we charge a 7% processing fee for all online payments, and the online booking service fee may vary from 1% to 4% depending on your credit card company). You also have the option to do a direct deposit or pay cash with no additional fees. To reserve a vessel through the website, the client will make a payment of 50% of the total price. The outstanding balance must be paid through credit card payments, cash or bank deposit before departure.

Cancellation:

It is important that before you book a boat, you as a client take into consideration that as soon as you book with us we immediately begin to prepare your charter. Therefore, we incur several expenses, consequently we a have a charge policy on the deposit in case an unjustified cancellation from the customer occurs:

  • 3 weeks prior to departure - 20% deposit
  • 2 weeks prior to departure - 40% deposit
  • 1 week prior to departure - 60% deposit
  • 48 hours prior to departure - 100% deposit

In case natural causes beyond our control (bad weather, etc.) are the cause of the postponement or cancellation of the Charter, we ensure a 100% return of the deposit (subject to the decision on cancellation ONLY from the captain of the boat). If the boat is delayed more than one (1) hour to reach the place of departure, the client is entitled to claim a refund for 100% of the deposit.

Rescheduling

To make a change in the scheduled charter date, notice must be made 1 (one) week in advance so that no charges apply to the modification. Every reservation has up to six (6) months from the payment date to make their private charter (subject to availability).

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